Jay Electronics
Service terms
These terms explain how Jay Electronics handles TV repair inspection, estimates, parts, warranty, pickup and drop, payment, and customer responsibilities.
Last updated: July 4, 2026
These Terms and Conditions apply when a customer uses our website, contacts us by phone, WhatsApp, email, Google Business Profile, or visits our shop for TV repair, inspection, pickup, drop, or any related services.
By requesting service from Jay Electronics, the customer agrees to these Terms and Conditions. If the customer does not agree with any part of these terms, the customer should not proceed with the repair service.
Jay Electronics provides repair and inspection services for LED TV, LCD TV, Smart TV, OLED TV, QLED TV, Plasma TV, TV panels, display issues, backlight problems, motherboard faults, power supply issues, sound issues, software problems, and related TV repair requirements.
The services may include inspection, diagnosis, repair, replacement of parts, panel-related work, display bonding, pickup and drop support, and guidance related to TV faults.
The exact service required depends on the TV brand, model, condition, fault, availability of parts, and customer approval.
The final fault, repair cost, repair time, and repair possibility can be confirmed only after proper inspection of the TV.
Some faults may not be visible during the first check and may be found only after opening the TV, testing internal boards, checking display condition, checking panel condition, or running the TV for a longer time.
Jay Electronics will make reasonable efforts to diagnose the issue correctly, but electronic products can sometimes have multiple faults or hidden faults. Jay Electronics will not be responsible for hidden faults that were not visible during initial inspection. If an additional fault is found during repair, the customer will be informed before extra paid work is performed.
A repair estimate may be provided after inspection. The estimate can include repair charges, replacement part charges, service charges, pickup/drop charges, or other applicable costs.
No paid repair work will be started without customer confirmation of the estimated cost, except where the customer has already given prior approval for inspection or basic service work.
If the customer does not approve the estimate, the TV may be returned in the same condition as received, as far as reasonably possible. Inspection, pickup, drop, or handling charges may still apply.
The final bill may change if additional faults are found, if parts prices change, or if the customer requests extra work. Any major change in cost will be communicated to the customer before proceeding.
Replacement parts are subject to availability based on brand, model, size, version, and market supply.
Jay Electronics may use new parts, repaired parts, compatible parts, refurbished parts, or original parts depending on availability, fault type, price, and customer approval.
In some cases, repairing the existing part may be more practical than replacement. In other cases, replacement may be required. The customer will be informed about the suggested repair method wherever possible.
Jay Electronics does not guarantee that every TV can be repaired. Some TVs may be non-repairable due to severe panel damage, unavailable parts, liquid damage, burnt boards, previous repair attempts, or high repair cost compared to product value.
Warranty, if provided, depends on the repair type, part used, condition of the TV, and fault category. Warranty details should be confirmed at the time of repair or delivery.
Warranty applies only to the specific part repaired or replaced by Jay Electronics and only for the fault repaired under the agreed service.
Warranty does not cover unrelated faults, new faults, physical damage, liquid damage, fire damage, voltage fluctuation, power surge, lightning damage, mishandling, misuse, accidental damage, insect damage, rust, moisture, broken panel, customer tampering, or repair work done by another technician after delivery.
Warranty may become void if the TV is opened, repaired, modified, or tampered with by the customer or any third party after service from Jay Electronics.
Software-related issues, internet/app issues, remote issues, signal/cable issues, external device issues, and settings-related issues may not be covered under hardware repair warranty unless specifically mentioned.
Pickup and drop service may be available in selected nearby areas, including areas around Ahmedabad and Gandhinagar, depending on distance, timing, staff availability, product size, and service schedule.
Pickup and drop may be free or chargeable depending on location, distance, ongoing offer, or repair requirement. The customer should confirm this before booking the service.
The customer should make sure that the TV is ready for pickup and that accessories such as remote, power cable, set-top box, wall mount stand, table stand, or other items are clearly informed and handed over only if required.
Jay Electronics will take reasonable care during pickup, handling, repair, and delivery. However, the customer should check the TV condition at the time of pickup and delivery whenever possible.
After 10 days from delivery, Jay Electronics will not be responsible for any accessories left, missing, or not collected by the customer.
The customer is responsible for providing correct contact details, address, TV brand, TV model if available, screen size, fault description, and any previous repair history known to the customer.
The customer should remove or keep safe any personal accessories, external devices, USB drives, set-top boxes, memory cards, cables, mounts, or other items that are not required for repair.
The customer should inform Jay Electronics if the TV has had previous repair work, liquid damage, physical damage, panel damage, power surge, or any unusual issue.
The customer should collect the TV within the informed time after repair completion, estimate rejection, or non-repairable confirmation.
If a repaired, inspected, or non-repairable TV is not collected within a reasonable time after repeated communication, Jay Electronics may not be responsible for storage-related risk, dust, moisture, accidental damage, or other issues caused by long storage.
Jay Electronics may contact the customer through phone, WhatsApp, SMS, email, or any available contact method. The customer should respond and arrange collection or delivery within a reasonable period.
If the TV remains uncollected for a long period despite repeated communication, it will be the customer's responsibility.
Payment should be made as agreed at the time of delivery or service completion. In some cases, Jay Electronics may ask for advance payment before ordering parts or starting repair work.
Jay Electronics may accept cash, UPI, bank transfer, or other available payment methods. Payment method availability may change from time to time.
The repaired TV may be delivered or handed over after full payment unless otherwise agreed by Jay Electronics.
Repair time depends on the type of fault, availability of parts, workload, testing requirement, customer approval time, and complexity of the repair.
Any repair time shared with the customer is an estimate and not a strict guarantee. Jay Electronics will try to complete repairs as quickly as reasonably possible.
Some repairs may require extended testing to confirm stability, especially for display, panel, motherboard, power supply, backlight, and intermittent faults.
Smart TVs may contain customer accounts, apps, Wi-Fi settings, passwords, viewing history, or personal settings. Customers should remove or log out from personal accounts before submitting the TV if they are concerned about privacy.
During repair, software reset, firmware update, factory reset, board replacement, or related work may remove apps, settings, saved accounts, or stored data.
Jay Electronics is not responsible for loss of apps, settings, passwords, saved data, login sessions, or software preferences during repair or reset work.
The customer should inform Jay Electronics about any existing scratches, cracks, broken panel, weak frame, damaged back cover, missing screws, loose stand, wall-mount damage, or other physical condition issues before service.
TV panels are delicate and may already be weak due to age, impact, pressure, previous repair, moisture, or internal fault. Jay Electronics will handle products with reasonable care, but certain old or damaged products may carry higher handling risk.
If a TV is already physically damaged, liquid damaged, previously opened, or unstable, repair success and warranty may be limited.
Jay Electronics is an independent TV repair service provider. We are not an official authorized service center of any TV brand unless specifically mentioned in writing.
All brand names, logos, and trademarks belong to their respective owners and are used only to identify the TV brands we may service or repair.
Repair service from Jay Electronics may be different from manufacturer-authorized service, brand warranty service, or company service center terms.
The information on the Jay Electronics website is provided for general service guidance. We try to keep information accurate and updated, but service details, prices, offers, availability, timings, areas covered, and terms may change without prior notice.
Website content should not be treated as a final repair estimate. The final diagnosis, cost, warranty, and repair possibility will be confirmed after inspection and discussion with the customer.
Jay Electronics will take reasonable care while handling customer products and providing repair service.
To the maximum extent permitted by applicable law, the liability of Jay Electronics is limited to the amount paid by the customer for the specific repair service related to the issue.
Jay Electronics will not be responsible for indirect loss, loss of business, loss of data, loss of entertainment use, delay-related loss, or any issue not directly caused by the specific repair work performed by Jay Electronics.
Jay Electronics may update these Terms and Conditions from time to time. Updated terms may be published on the website or communicated through available service channels.
Customers are encouraged to review the latest Terms and Conditions before requesting service.
For questions about these Terms and Conditions or repair service, customers can contact Jay Electronics through the contact details provided on the website.